Storm Goretti - Water Loss Compensation

Storm Goretti – Loss of Water Supply Compensation

Despite many weeks passing it would seem that some local residents are yet to receive compensation for the cuts to water supply in the aftermath of Storm Goretti.

The following is an extract from the SWW website with details of their Customer Promise:

While Storm Goretti was beyond anyone’s control, our Customer Promise applies:

• £50 for the first 12 hours without water
• £50 for every additional 12-hour period

You don’t need to do anything, credits will be applied automatically and shown on your next bill, and we will be writing to eligible customers over the coming days. 

For more information, please visit www.southwestwater.co.uk/customer-promise

If you feel that you have not received the compensation you are entitled to; Cllr Praed ( [email protected] ) is compiling a dossier of affected residents to submit to South West Water.

Please contact Cllr Praed via the email address above to be included in the list.